The solution: When you sense a confrontation is brewing with an angry employee, insist that you continue your conversation in private. Call a break in a meeting or training seminar. Start walking toward an empty office and motion for the angry individual to follow you. The sooner you take charge and position yourself and your employee in a setting that’s free of spectators, the sooner you can cut through the individual’s bluster and seek solutions. If the worker seems violent or otherwise threatening, then it’s wise to have one trusted witness alongside you as you try to calm the employee.