When to fire, when to forgive — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

When to fire, when to forgive

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in Leaders & Managers,Workplace Communication

Last week, your right-hand person lost a million-dollar account, apparently because he failed to follow up after a customer complained. Do you forgive him or show him the door?

Build faith in your decision by asking:

1. “What really happened?”

2. “Is it an ongoing problem?” If so, how many “strikes” will you allow?

The way you answer those questions tells people how you lead.

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