1. Study your top achievers to understand why their results are better than other people’s at their level.
2. Observe them at work to decode the steps they take—and the skills they apply—to yield results.
3. Ask them what information and support they rely on to produce excellent outcomes.
4. Use what you’ve learned to spread top performance throughout the ranks.
— Adapted from Not Just for CEOs, John H. Zenger, Irwin.