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Don’t make promises

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in Leaders & Managers,Workplace Communication

When Eckhard Cordes took over Mercedes-Benz, he put off all interviews with the press, so he could engage in hard analysis before announcing his sales objectives.

The lesson: The best way to keep promises is to avoid making ones you can’t keep in the first place.

— Adapted from “Mercedes Looks to Chief to Restore Its Prestige,” Mark Landler, The New York Times.

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