- Focus on your opponent’s interests, not his position. Example: Ask “What do you hope to achieve?” or “What would represent a good outcome, from your viewpoint?”
When you focus on positions, you create a situation in which one side loses and the other wins. Someone will come away dissatisfied.
- Fight the urge to agree on the first solution you find to a conflict. Instead, come up with a variety of options before you decide to agree. Then, choose one from among them.
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