What’s slowing the team’s progress? — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

What’s slowing the team’s progress?

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in Leaders & Managers,Workplace Communication

“Exactly what’s keeping us from moving ahead?” That’s the most productive question you can ask a team.

To use the question effectively:
  • Ask every member. If someone doesn’t want to answer, ask again later.

  • Limit responses to a sentence or two. If someone rambles, ask for the main point. Jot it down for later reference.

  • Deflect finger-pointing by saying that the group is exploring what is preventing progress, not whom.

  • Dig deeper in a follow-up discussion by looking for the underlying cause of each person’s answer.
— Adapted from Leading Teams: Mastering the New Role, John H. Zenger, Ed Musselwhite, Kathleen Hurson and Craig Perrin, BusinessOne Irwin.

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