To use the question effectively:
- Ask every member. If someone doesn’t want to answer, ask again later.
- Limit responses to a sentence or two. If someone rambles, ask for the main point. Jot it down for later reference.
- Deflect finger-pointing by saying that the group is exploring what is preventing progress, not whom.
- Dig deeper in a follow-up discussion by looking for the underlying cause of each person’s answer.