Let people resolve problems — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Let people resolve problems

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Let people resolve problems without you by encouraging social networks.

Example: General Motors encourages its employees to form affinity networks, such as the Asian American group or working parents group. When a problem arises (particularly a sensitive one), employees feel more comfortable turning for help to others in the group who also may be more accessible.

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