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Mary Kay’s model for fairness

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in Leaders & Managers

While still a saleswoman (and a great one, at that), Mary Kay Ash drew up a list of pros and cons about the companies she’d worked for. Realizing that the list of positives composed a business plan for her dream company, she founded Mary Kay Cosmetics.

Among the company’s core attributes:
  • Treat all employees equally.
  • Allow flexibility in their work schedules.
  • Base promotions and rewards strictly on merit.
Fairness—along with doses of heartfelt motivation—played pretty well with Mary Kay’s employees and customers. In 1993, her company broke the $1 billion mark in sales.

Lesson: As a boss, make this your motto: “Life is not fair, but I’m fair.” Then, back up your words with deeds

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