- Remember that every player has a special need for one of these things: motivation, reassurance or technical help. Determine what that need is and meet it.
- Deliver tightly focused, positive messages, such as a quick word of praise for a good play. Simple words of appreciation are more powerful motivators than many leaders expect.
- Work hard to establish rapport with team members from backgrounds that are different from your own. It does take extra work, but the results can be extraordinary.
- Let team members know that you accept the full range of their emotions, including fear and uncertainty. Unless people admit their fear, they will never be able to confront obstacles and grow.
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