• LinkedIn
  • YouTube
  • Twitter
  • Facebook
  • Google+

Giving and receiving feedback: 8 important do’s & don’ts

by on
in Leaders & Managers,Leadership Skills,Performance Reviews

For some bosses, “Good work” or “That stunk” is all the feedback they offer employees in a day. But the employees crave a whole lot more.

Studies consistently show that bad relationships with bosses and the lack of consistent feedback can drive good workers away.

Feedback failures also lead to lawsuits. When employees don’t hear about their performance problems, they’re surprised when the ax falls.

Here are eight “do’s” and “don’ts” on giving and receiving feedback from ClearRock, an executive coaching firm:

  1. Don’t become judgmental, and don’t personalize feedback. Focus on the behavior that needs to be changed.
  2. Do start feedback with positive observations about the employee’s work performance before detailing areas that need improvement.
  3. Do limit feedback to areas the employee has the ability to change. Feedback that is irrelevant won’t be accepted and may even be detrimental.
  4. Don’t “over-dump” in one session. Feedback doesn’t need to be packaged up for formal meetings. Small, simple insights work better.
  5. Do use the word “I,” and not “we.” Take ownership of the feedback. Say “I observed you ...”
  6. Do give the recipient a chance to respond. Listen as openly as possible, even if all you expect to receive are rationalizations.
  7. Don’t get overly defensive when receiving feedback; keep it in perspective. “Feedback is meant as constructive information for one’s improvement, not as a judgment,” says ClearRock managing partner Greg Gostanian.
  8. Do provide your reaction when given the chance to respond. Don’t suffer in silence. But focus on the work-related reasoning in your comments without personalizing your reaction.  

Like what you've read? ...Republish it and share great business tips!

Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...

We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.

The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.

" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/2466/giving-and-receiving-feedback-8-important-dos-donts "

Leave a Comment