Managing With Technology

Message to staff: Protect your keyboards. Even the sturdiest keyboard can malfunction if liquid spills into the base. Tell staffers to keep their coffee or cola far from their keyboards. One manager even installed cup holders on her employees’ chairs to stop them from spilling their drinks into their keyboards and ruining them by the dozens. Alert employees that if they have such a mishap, they should immediately turn over the keyboard and shake it.

Ergonomics made easy. Here’s a simple way to prevent computer-related injuries. When outfitting each employee with a PC, ask three questions: Is the monitor at least 20 inches away, and 10 degrees or more lower than the user’s eye level? Is the keyboard at the same height as the user’s elbows to make a 90-degree angle between the upper arms and forearms? Is the chair adjusted for proper head and arm height in relation to the keyboard and monitor? Answer yes to all three questions and you’re in good shape.

Make your staff smarter. You can’t teach information technology to your employees. But you can expose your stars to this vital area by putting them on cross-departmental teams. Bring them in on the front end to shape initiatives. Examples: If you’re a sales manager, ask a top producer to contribute to a sales force automation program. If you manage accountants, pick one to work with your IT pros to create a new accounts-payable system.

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