Greet employees’ excuses with a ‘why’ — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
When staffers try to stall or delay making tough decisions, resist the urge to step in and make the hard call. That only encourages them to wait for your intervention in the future. It’s better to ask “why” when they explain or give excuses. Example: If an aide says, “I’m not ready to move forward on that yet,” don’t insist that he get moving and then walk away. Simply ask “Why?” to learn what’s stopping him. As any salesperson knows, when a potential buyer delays a decision, it’s often an indirect way of saying no. Same goes with employees. They may not want to come right out and refuse to do something for you; instead, they may dally and then expect you to jump in and take charge. By asking “why” and patiently awaiting a response, you can find out what’s really on your employee’s mind.
Robert Mnookin knows how … and this Harvard Law professor, international negotiating expert and bestselling author will share his secrets for how you can successfully negotiate with people you don't trust – or even like....Click here to find out more.