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Greet employees’ excuses with a ‘why’

by on
in Leaders & Managers,Workplace Communication

When staffers try to stall or delay making tough decisions, resist the urge to step in and make the hard call. That only encourages them to wait for your intervention in the future. It’s better to ask “why” when they explain or give excuses. Example: If an aide says, “I’m not ready to move forward on that yet,” don’t insist that he get moving and then walk away. Simply ask “Why?” to learn what’s stopping him. As any salesperson knows, when a potential buyer delays a decision, it’s often an indirect way of saying no. Same goes with employees. They may not want to come right out and refuse to do something for you; instead, they may dally and then expect you to jump in and take charge. By asking “why” and patiently awaiting a response, you can find out what’s really on your employee’s mind.

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