Listening to a loudmouth

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in Workplace Communication

When someone pontificates, you probably tune out. But if it’s your boss, you may not have the luxury of ignoring what the blowhard says. Here’s an easy way to remain attentive: Choose one-word labels to attach to each central point the speaker covers. For example, if you hear your manager rant and rave for 10 minutes about an uncooperative client, a new pricing system and the importance of follow-up, use “client, price, follow-up” as your summary. When it’s your turn to respond, summarize what was said and impress the boss.

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