Ask, then pause — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Once you ask an employee a delicate or uncomfortable question, keep quiet. If you’re greeted with silence, don’t rush to repeat or rephrase the question. Resist the urge to keep talking. The other person will eventually break the silence, and you’ll learn more.
The office is no longer the center of the universe. In today's connected world, more employees are doing work "out there”—either face-to-face with customers, in far-flung locations or simply in their pajamas. This has created new challenges and questions for managers and supervisors....Click here to find out more.