Ask, then pause — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Once you ask an employee a delicate or uncomfortable question, keep quiet. If you’re greeted with silence, don’t rush to repeat or rephrase the question. Resist the urge to keep talking. The other person will eventually break the silence, and you’ll learn more.
In recent years, there has been a myth that shorthand is no longer required for most administrative professionals in this digital world. But as most admins know, shorthand is still a sought-after skill....Click here to find out more.