Gain compliance by keeping score—visibly — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
You can ask your staffers to do something, but that doesn’t mean they’ll do it. Say you want them to meet deadlines or complete weekly reports. You explain why. You ask nicely and express confidence. But some do spotty work. To improve their track record, keep score. Prominently post a chart that records each employee’s performance in a certain area, such as the number of times they generate customer praise. Keep a tally so they can see how they stack up. This visible tracking system will make everyone more accountable.
In the role of gatekeeper, assistants are a critical set of eyes and ears for their managers. But it's just as vital to be the voice, too. When assistants are empowered to speak up and take the lead in collaboration with their managers, the potential for increased productivity and professional growth is limitless....Click here to find out more.