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You’re stuck with a colleague you hate. Rather than complain, be mature. Control your thoughts. Don’t allow yourself to think, “What an idiot.” Judge the content of the individual’s messages, not the style of delivery. Resist the urge to dismiss what you hear. Also watch your body language. Pretend you’re fondly chatting with a friend. Your nonverbal cues, from loose shoulders and arms to enthusiastic smiles, should radiate openness.
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Even the most hard-boiled negotiator has emotions. And understanding how to leverage yours — and your counterpart’s — can spell the difference between success and failure. While most negotiating training focuses on the rational side of negotiation, the emotional side has been neglected....Click here to find out more.