Should you repeat offensive remarks? — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Should you repeat offensive remarks?

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in Workplace Communication

Yes. When greeted with an insulting comment, don’t express indignation. There’s a time and place for that, but first repeat what you heard in a neutral, slightly questioning tone. That way, you force the speaker to hear and acknowledge it—or back off.

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