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Go beyond eye contact to reinforce what you hear. Nod gently to signal understanding or vigorously to show agreement. Tilt your head when you’re absorbing a point. And develop a reserved smile inviting speakers to open up.
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Like death and taxes, change is one of the certainties of life. And in today's business world, changes seem to be occurring at a faster and faster pace. For that reason, every manager must know how to successfully guide employees through the change process....Click here to find out more.