Be cool to gain the upper hand — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
You manage a rebel. You’ve tried pleading, snarling, growling and screaming. Before you give in or head down the probation-termination route, try more subtle ways to gain control. In a calm voice, preface your remarks by slowly uttering a sentence such as “Let me be blunt,” “This will be the only time I say this” or “You have a decision to make.” Then spell out exactly how the employee’s behavior must improve, without repeating yourself or showing anger. Icy clarity is far more intimidating than “losing it.”
Business etiquette expert (and Emily's great-great-grandson) Daniel Post Senning will present a fast-paced, informative guide to how manners (good AND bad) can impact morale â¦ staff turnover â¦ and your bottom line....Click here to find out more.