You manage a rebel. You’ve tried pleading, snarling, growling and screaming. Before you give in or head down the probation-termination route, try more subtle ways to gain control. In a calm voice, preface your remarks by slowly uttering a sentence such as “Let me be blunt,” “This will be the only time I say this” or “You have a decision to make.” Then spell out exactly how the employee’s behavior must improve, without repeating yourself or showing anger. Icy clarity is far more intimidating than “losing it.”
To help you take back control, Administrative Professional Today is teaming up with workplace guru and syndicated columnist Marie McIntyre on a new webinar that will help you successfully defuse the negative impact of gossip, rumors, and workplace busybodies....Click here to find out more.