Grooming trainees to succeed

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in Leaders & Managers,Office Management,Workplace Communication

Q. When I have to train a new hire, I’m not very patient, so I tend to skip over a lot of little things. I inevitably do a bad job and the person gets off to a slow start. My boss blames me. Help!

A. Failing to train newcomers can be a career-killer. If you can’t groom people to succeed, then you may be stuck in your current job—if you can keep it. List the steps for every task on paper, rather than relying on your memory for what to say. Number the items and insert lots of friendly warnings and reminders. Show your directions to your co-workers and get their input on how to make the instructions clearer. Also confirm there’s nothing you left out. While a written summary won’t replace your face-to- face guidance, it can serve as a road map and a reference when questions come up.

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