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You’re confused, but are you making yourself clear?

by on
in Leaders & Managers,Office Management,Workplace Communication

If you’re confused by an employee’s behavior, don’t let that stop you from speaking clearly. When some managers feel uncertainty or bewilderment, they wind up thinking out loud. That can cause trouble if you blurt out something that sparks anger. Better: Confess your confusion and ask for the employee’s help. Say, “I’m not sure what to do. On the one hand, you’ve performed well recently. But your outbursts seem to come out of nowhere and create a tense atmosphere. What steps can we take to solve this?”

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