Don’t exchange edgy e-mail — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
If you use e-mail to communicate with employees, set the right example: Only send messages on safe, noncontroversial matters. Before writing e-mail, apply the “megaphone test” and imagine that you’re announcing it to everyone in your company. Teach your staff to apply the same test. That way, you and your team won’t chat online about ticklish personnel matters or make careless remarks that can cause trouble.
Even the most hard-boiled negotiator has emotions. And understanding how to leverage yours — and your counterpart’s — can spell the difference between success and failure. While most negotiating training focuses on the rational side of negotiation, the emotional side has been neglected....Click here to find out more.