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Improve rapport with employees and business contacts

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in Leaders & Managers

Improve rapport with employees and business contacts by thinking of small talk as a picture frame around business conversations. Begin and end those conversations with small talk.

A study of physicians showed those who spent a few minutes asking patients about their families, work or summer plans before and/or after examinations were less likely to be sued than those who didn’t. Lesson: We care about people who show they care about us.

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