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Keep conversations on track and on time

by on
in Workplace Communication

Here's a common problem: Every time you try to engage a busy colleague in an important conversation, she veers off track before you’ve gotten the information you need. The next time “Ramblin Rose” leads you away from the topic at hand, use the “link & lead” strategy to maintain control of the conversation without bruising feelings.

Here’s how it works in three simple steps:

1. Acknowledge what the person has said, in an affirming way. Example: “Thanks for those insights; I’ll keep them in mind as we move ahead.”
2. Link the rambler’s topic to yours. Example: “On that topic …”
3. Lead the person back to your topic. Example: “… Tell me more about how I should ...”

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