Keep conversations on track and on time — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Here's a common problem: Every time you try to engage a busy colleague in an important conversation, she veers off track before you’ve gotten the information you need. The next time “Ramblin Rose” leads you away from the topic at hand, use the “link & lead” strategy to maintain control of the conversation without bruising feelings.
Here’s how it works in three simple steps:
1. Acknowledge what the person has said, in an affirming way. Example: “Thanks for those insights; I’ll keep them in mind as we move ahead.” 2. Link the rambler’s topic to yours. Example: “On that topic …” 3. Lead the person back to your topic. Example: “… Tell me more about how I should ...”
Business etiquette expert (and Emily's great-great-grandson) Daniel Post Senning will present a fast-paced, informative guide to how manners (good AND bad) can impact morale â¦ staff turnover â¦ and your bottom line....Click here to find out more.