Caught on the phone with an angry customer? — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Caught on the phone with an angry customer?

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Caught on the phone with an angry customer? Even if you plan to transfer the call, take a moment to acknowledge the problem first. Say (genuinely), “I’m sorry for the trouble you have gone through. I would be upset, too.” It may mean the difference between losing a customer permanently and keeping him or her satisfied.

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