Earn customers’ loyalty by rescuing them from “the runaround,” or being transferred from person to person. Communications coach Carmine Gallo advises saying, “I apologize that you have been passed on to so many people within our company. Although I do not have the answer to your question, I will find the answer so you don’t have to be passed on again. What phone number would you like me to call when I find your answer? I will get back to you by ___ with the information.”
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