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Quick fixes for sticky situations

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Find yourself in a jam? Fear not. There are ways out.

Sticky situation #1: You’ve discovered a misspelling in an important, time-sensitive client letter that already went out on your boss’s behalf.

Quick fix: Make the revision, marking it “Revised” in the upper right-hand corner. Now send the corrected version to the client, noting the revision.

Whether or not your boss saw the letter before it was sent, your follow-up reflects your attention to detail.

Sticky situation #2: Someone you know is spreading lies or is gossiping about you.

Quick fix: Before you act, ask yourself, “What’s at stake? Is the gossip something really destructive? What do I expect to gain from the confrontation?”

If you decide to confront the issue, be calm. Start out by saying, “I don’t usually listen to gossip, but I think a miscommunication may have created some wrong impressions. I’d really like to speak with you about it, so we can clear things up.” At the end of the chat, you might ask your co-worker to spread the truth.

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