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Want others to hear you? Keep it down

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“You'll notice that I almost always drop my voice, when I really want you to hear something,” says Colette Carlson, former admin, monthly columnist and sales trainer-turned-professional speaker.

Need to ask for something you need or give some difficult feedback? This is a tool. By keeping a neutral tone and low volume, Carlson says, she gives others a chance to hear what she’s saying rather than get their hackles up. She asked rhetorically, “Because once people become defensive, are they listening to you anymore?”

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