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Don’t apologize if you must say no

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Don’t apologize if you must say no to a request. “Only say ‘sorry’ if you’ve done something wrong,” says Jenni Prisk, owner of Prisk Communications. Instead, say, “No, I can’t stay late. I need to leave at 5 o’clock today, because I have another commitment” or simply say, “I’m not able to do that.” The key, she says, is to resist the urge to give too much information. Keep it straightforward.

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