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Treat ‘clicks’ like precious conversations

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in Workplace Communication

Nearly two-thirds (65%) of executives prefer e-mail over other forms of communication, up from 34% a decade ago, according to a recent survey by OfficeTeam.

No surprise there. But too much of this good thing results in overloaded inboxes and overlooked e-mail.

Make sure your messages are well-received and read with these tips:

Put your key point first, so it shows up in the recipient’s e-mail viewing pane. Follow with backup details.

Avoid copying everyone or hitting “reply all.” Many people manage their inboxes by setting up an e-mail Rule that moves “cc’d” messages into a low-priority folder.

Keep it brief. When you do send a long message containing background information, provide a brief summary first, rather than saying, “See below.”

Include the required action and deadline in the subject line, when possible, so the recipient can scan for high-priority messages and search for it later. Example: “For your approval 12/27: XYZ budget.”

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