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Answer questions like a president
Watch the presidential candidates during a debate, and they can teach you a lot about how to answer a question. Next time you’re under pressure to give a quick answer, keep these tips in mind:
Pause for a few seconds before jumping into an answer. Dodge and deflect, when necessary. It’s a useful tactic when someone probes you for sensitive information. Example: “Unfortunately, I can’t share that information. What I can tell you is that Mr. Smith always makes himself available to employees, if you’d like to ask him that question yourself.” Don’t sling mud. No need to dwell on your slacking co-worker. Point to how you’re improving the workflow, so the team won’t be tardy the next time.
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