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Connect with people on a sincere level

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in Leaders & Managers,Workplace Communication

Earn people’s trust by asking them to describe their activities, using simple who, what, why, when and how questions like these:
  • “Who stands out on your team?”

  • “What are your biggest challenges?”

  • “Why is that a priority for you?”

  • “When do you enjoy yourself most at work?”

  • “How do you celebrate success with your team?”
The simpler you keep your questions, the more genuine your interest will seem … and the more you’ll learn.

—Adapted from Executive Charisma, Debra Benton, McGraw-Hill.

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