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Learning from a brush with death

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in Leaders & Managers,Office Management

On Dec. 4, 2003, The New York Times ran Katharine Sergava’s obituary. Unfortunately — at least for the Times — Ms. Sergava was alive and living in Florida at the time.

Deeply embarrassed, Times editors adopted strict policies to prevent a similar error from occurring, including a rule that the obituary writer must explain — in the obituary — how the paper learned of the death.

—Adapted from “Talk to the Newsroom,” The New York Times.

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