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Say ‘No’ without discouraging someone

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in Leaders & Managers,Workplace Communication

Say ‘No’ without discouraging someone, in these three-steps:
  1. Say “No.”

  2. Explain why you said “No.”

  3. Invite the person to tell you if you’ve misunderstood something about the request.
— Adapted from Communicating at Work, Tony Alessandra, Fireside.

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