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Q&A mistakes you should avoid

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in Leaders & Managers,Workplace Communication

You finish your speech and open the floor for questions. Here are three mistakes to avoid, according to executive coach Debra Benton:

Don’t run on. Keep your answers brief. In fact, answer one or two questions in just a few words.

Don’t take multiple questions from one audience member. Move decisively to the next person instead, so you can preserve your position of authority.

Don’t call anyone by his or her name unless you plan to use everyone’s name. You’ll only make everyone else in the audience feel bad.

—Adapted from Lions Don’t Need to Roar, D. A. Benton, Warner.

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