So here are four ways to stay on the sunny side and avoid no and say yes:
- “Yes, I want to help.” Even if you can’t take on a new client, job or task, find someone who can. You’ll please two people instead of one.
- “Yes, you can do better.” When employees and contractors bring you bad work, don’t tell them it’s terrible. Let them know it’s not up to their usual high standards, and indicate how they can bring it up to par.
- “Yes, I see you.” Acknowledge people. It only takes a minute to send a thank-you note or respond to a résumé. Word gets around that you’re thoughtful.
- “Yes, your talents lie elsewhere.” You don’t need to tell anybody they stink at what they do. Financier Warren Buffett, for example, says he’s never fired anyone. He just helps them find the right job at his company.