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Keep feedback constant

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in Human Resources,Leaders & Managers,Office Management,Workplace Communication

Mistakes are inevitable. Successful leaders view them as learning opportunities. And that’s exactly how Seabourn Cruise Line’s Pamela Conover describes a lesson she learned early in her career.

The first woman to head a major cruise company, Conover used to work in banking, where she oversaw summer interns. At the end of the summer, she gave one intern honest (and a little too harsh) feedback.

“At the time, I thought it was completely appropriate,” she says. But the intern felt blindsided, and Conover quickly recognized her error.

“My mistake was to sit through the entire summer without telling her what she was and was not doing right. That was unfair. She had no opportunity to adjust or learn throughout the experience.

“I’ve learned to give constant feedback.”

—Adapted from “Cruising Along,” Taylor Mallory, Pink.

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