Deal with customer complaints on blogs or other online forums — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Deal with customer complaints on blogs or other online forums by responding publicly. Follow the lead of Dell, which hosted a conversation on its web site after being blasted online. After all, customers are going to write about your company somewhere. Better to receive the feedback and respond directly to valid criticism.
If you handle payroll compliance, beware: As other tax revenue sources dry up, the IRS is hiring 700 new revenue agents whose only job will be to hunt down payroll-law violations. That means intense new scrutiny of your W-2s, 1099s, 1095s and other payroll tax reporting compliance....Click here to find out more.