Deal with customer complaints on blogs or other online forums — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Deal with customer complaints on blogs or other online forums by responding publicly. Follow the lead of Dell, which hosted a conversation on its web site after being blasted online. After all, customers are going to write about your company somewhere. Better to receive the feedback and respond directly to valid criticism.
After years of debate, the EEOC published controversial new guidance on employers' use of background-check policies and practices. Then, it used those guidelines to file a series of important lawsuits alleging violation of federal discrimination law....Click here to find out more.