Deal with customer complaints on blogs or other online forums by responding publicly. Follow the lead of Dell, which hosted a conversation on its web site after being blasted online. After all, customers are going to write about your company somewhere. Better to receive the feedback and respond directly to valid criticism.
From tattoos and piercings to T-shirts, from bumper stickers to computer screen savers and more, employers are called on to balance employees’ individual expression against the rights of other workers and the employer’s business interests....Click here to find out more.