Deal with customer complaints on blogs or other online forums — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Deal with customer complaints on blogs or other online forums by responding publicly. Follow the lead of Dell, which hosted a conversation on its web site after being blasted online. After all, customers are going to write about your company somewhere. Better to receive the feedback and respond directly to valid criticism.
These days, every workplace is an open book. Social media and websites like Glassdoor allow people to instantly know which organizations are great places to work—and which should be avoided at all costs. Great employees want to work in great workplaces....Click here to find out more.