Deal with customer complaints on blogs or other online forums — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Deal with customer complaints on blogs or other online forums by responding publicly. Follow the lead of Dell, which hosted a conversation on its web site after being blasted online. After all, customers are going to write about your company somewhere. Better to receive the feedback and respond directly to valid criticism.
Discover how to improve your hiring dramatically by participating in the Hiring Interview Workshop. You'll learn the best interview strategies and a proven list of questions that will help you spot the "must hiresâ (who make you look good) and steer clear of the ones who bomb out in the first year (and make you look bad)....Click here to find out more.