Deal with customer complaints on blogs or other online forums — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Deal with customer complaints on blogs or other online forums by responding publicly. Follow the lead of Dell, which hosted a conversation on its web site after being blasted online. After all, customers are going to write about your company somewhere. Better to receive the feedback and respond directly to valid criticism.
Robert Mnookin knows how … and this Harvard Law professor, international negotiating expert and bestselling author will share his secrets for how you can successfully negotiate with people you don't trust – or even like....Click here to find out more.