Deal with customer complaints on blogs or other online forums — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Deal with customer complaints on blogs or other online forums by responding publicly. Follow the lead of Dell, which hosted a conversation on its web site after being blasted online. After all, customers are going to write about your company somewhere. Better to receive the feedback and respond directly to valid criticism.
Too often, company execs and HR managers assume their I-9 compliance practices are in order when, in fact, their records and policies are littered with mistakes, leaving the business and individuals open to fines, lawsuits, and jail time. Are you sure that your I-9 practices can pass muster?...Click here to find out more.