Penchina often hears gripes about the unattractiveness of Wikia’s web page. He welcomes the barbs. “The last thing I want is silence. Silence is apathy and means no one cares. Anger means they’re involved,” he says.
“I love negative feedback because it means people are excited; it tells me they’re going to tell me what to build so I don’t have to figure it out for myself.”
He always keeps in mind a quote from Winston Churchill: “Success consists of going from failure to failure without loss of enthusiasm.”
—Adapted from “Startups Learn to Roll With the Punches, Penchina Tells Entrepreneurs,” Michele Chandler, Stanford GSB News.