Sure, leaders should be visionaries, communicators and goal-setters. But Pitney Bowes CEO Michael Critelli says they must be catalysts, too.
That means investing extra energy to bring people together for meaningful dialogues about problems and solutions.
Example: When exploring ways to better penetrate European markets, Critelli took his board to Europe for four days of meetings with top European policy makers. The result? The team found solutions to problems that it hadn’t even identified at home.
— Adapted from Straight from the CEO, G. William Dauphinais and Colin Price, Fireside Books.