Spot problems by ‘playing customer’ — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Spot problems by ‘playing customer’

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in Leaders & Managers

To see how well your company deals with customers' orders, questions and problems, invest an hour each month "walking in their shoes." How? Call your customer service number and ask some common questions. Then use your Web site the way a customer would.

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