Class action claims Illinois Bell underpays call center staff — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Class action claims Illinois Bell underpays call center staff

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Illinois Bell/AT&T Illinois is the latest target in a national wave of class-action back-wage lawsuits brought on behalf of call center employees.

A lawsuit against the phone company says it pays workers only for time when they are logged into the phone system, ignoring time spent working when they are not on the phone.

The law firm representing the employees, Nichols Kaster & Anderson, represents thousands of call center employees in similar cases.

Note: Periodically review hourly employees’ duties and work habits to ensure they are not performing any work-related tasks off the clock. The recent surge in back-wage suits underscores the importance of observing wage-and-hour laws to the letter.

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