Southwest Airlines, headquartered in Dallas, apologized to a male passenger who was forced to change his shirt by an airline employee at the Port Columbus International Airport. The passenger’s shirt referred to a fishing shop called “Master Baiter.”
Southwest called the employee’s actions “inappropriate,” noting the airline does not have a dress code. Like most airlines, however, Southwest does reserve the right in its contract of carriage to deny passage to customers whose clothing is “lewd, obscene, or patently offensive.” The company has said it may consider giving more specific guidance to employees.
The incident came just one month after Southwest denied passage to a San Diego woman because of her tight miniskirt. That woman has already contacted an attorney.
Advice: Tighten up vague policies unless you want a quick ticket to court.