When a SeaWorld employee told co-workers he idolized the Virginia Tech shooter and that he wanted to “do what happened at Virginia Tech here at SeaWorld,” SeaWorld promptly fired him and called the police. The 20-year-old employee later said he was only joking. But in today’s environment, a “joke” like that isn’t funny.
Final tips: Follow SeaWorld’s example and respond decisively when employees act erratically or make threats. Encourage your staff to communicate concerns about fellow workers to their supervisors.