The EEOC last month began repositioning its field office structure, aiming to enhance its enforcement presence and improve customer service. The agency will reduce the number of managers in its field offices and increase front-line staffing for investigations, mediation and litigation related to job discrimination.
"EEOC is expanding—not reducing—its presence," says EEOC chief Cari Dominguez.
This action represents the second phase of EEOC's three-part restructuring plan. The first phase launched a national hotline (800-669-4000) that lets employers and employees pose questions about job bias law to EEOC representatives. An automated system provides answers to frequently asked questions on a 24-hour basis. The third phase will streamline Washington headquarters.