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Most organizations these days conduct exit interviews with departing employees to determine why they’ve resigned. Exit interviews can be a great HR tool, but you have to know what questions to ask and, at the same time, what questions to avoid for legal reasons.

At its best, an exit interview provides a rare glimpse of the inner workings of your company from a departing employee’s perspective. Your company can benefit from the feedback in several ways. Exit interviews may:

  • Uncover reasons for high turnover or poor morale.
  • Generate ideas to improve business operations or personnel management.
  • Expose poor working conditions or help you spot potential legal problems at an early stage.

Consider how a routine exit interview for a departing support-level employee at Bankers Trust Co. in New York exposed massive fraud in the firm’s securities-processing business. As a result of comments during the intervie...(register to read more)

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