A remarkable 11.6 percent of hotel invoices include billing mistakes, resulting in U.S. travelers' overpaying for rooms by a half-billion dollars each year, according to Wichita-based Corporate Lodging Consultants. On average, the errors resulted in overpayment of $11.35 per night. The biggest problem: companies negotiate a lower rate with the hotel, but hotel employees enter a higher negotiated rate (or no negotiated rate) at check-in. Other mistakes in Internet, phone and minibar fees are common.
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