If your employees only did what their formal job descriptions dictated, your business would be mediocre at best. To excel, fill your business with “good citizens” who go beyond duty to help each other and the organization.
Good citizens offer advice, lend a hand, resolve conflicts and celebrate each other’s achievements. Those who receive help from others feel the need to reciprocate, which only cements work relationships.
The key to growing good citizens? Autonomy. A study by the Journal of Applied Psychology showed that highly autonomous workers were better citizens, had better team relationships, and were better at translating those team relationships into improved performance.
Source: Bret L. Simmons
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