White Paper published by The HR Specialist, copyright 2009
Mary was furious with Paul, one of the customer service phone reps she supervised. He had called in sick again, forcing the other employees to pick up the slack. Paul was averaging one sick day every two weeks. It simply wasn't fair. "Please get Paul on the phone for me," Mary said to one of her staff.
As she sat angrily at her desk, she thought about how she would let Paul have it for showing so little respect for his colleagues. But then she had a sudden doubt. What, legally, could she say to Paul? Would the fact that she had called him at all mean that she was harassing him? Suppose she fired Paul, and he sued for harassment? Would she be fired-and all because she was trying to manage as effectively as she knew how?
Many employers get caught up in a cycle of repeated attempts to reform these types. That's a mistake because t...(register to read more)