Boost customer service without extra staff or technology

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in Business Management,Office Management,People Management

Accounting WEB expert Edward Bodiam explains the solution he offered to a client looking to improve customer service without taking on extra employees or investing in new technology.

Customer
Telecommunications service and support company

Challenge
How do we improve customer service without recruiting more staff or buying technology?

Solution overview
This is one of the questions we get asked most. We have a number of ways of helping with this and it usually needs to be tailored to the customer in question. However, here is what we did to support this customer.

History
The customer has been operating for seven years, promoting themselves as a sales and marketing organization for the provision of all things telecoms.

Although the company had experienced good growth with increasing revenues and profits year after year, certain problematic customer service related issues existed. We were asked to come into the business to help provide ...(register to read more)

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